Welcome to Hardy Footwear’s FAQ section. We’ve compiled answers to the most common questions about our premium footwear, shipping policies, and more. Whether you’re looking for durable work boots or stylish western footwear, we’re here to help you every step of the way.

About Our Products

What types of footwear does Hardy Footwear specialize in?
We specialize in four main categories: Ankle Boots & Shorties, Casual Shoes, Western Boots, and Work Boots & Shoes. Our collection focuses on durable, adventure-ready footwear from top brands like Ariat, Double H, and Justin.
Are Hardy Footwear products suitable for professional work environments?
Absolutely! Our Work Boots & Shoes line is specifically designed to meet the demands of tough work environments, offering superior protection, comfort, and durability.
Do you offer wide or special sizing options?
Many of our styles come in wide widths and various sizing options. Please check individual product descriptions for availability or contact our customer service team for assistance.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account creation allows you to track orders and save preferences for future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to get your boots to you ASAP. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship worldwide from our Lafayette, Indiana headquarters, excluding select remote areas in Asia and other locations with delivery restrictions.
Why can’t you deliver to PO boxes internationally?
Our international carriers require a physical address for customs clearance and delivery. Someone must be available to accept delivery for all international shipments.
How will I know when my order ships?
You’ll receive a confirmation email with tracking information as soon as your order leaves our warehouse. Our team typically processes orders within 1-2 business days.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be in new, unworn condition with original packaging. Please contact us at [email protected] to initiate a return.
What if my footwear arrives damaged?
Please inspect your package immediately upon delivery. If there’s visible damage, contact us within 48 hours with photos of the damage for assistance.
Do you offer exchanges?
Yes! We’re happy to help with size exchanges when inventory allows. Contact our customer service team for assistance with the exchange process.

Additional Questions

How do I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24 hours during business days.
Where is Hardy Footwear located?
Our headquarters is at 1802 Sugarfoot Lane, Lafayette, IN 47901, USA. All orders ship from this location.
Why should I choose Hardy Footwear?
We combine premium footwear selection with exceptional service. From our carefully curated brands to our reliable shipping partners, every aspect of our business is designed to get you adventure-ready footwear with confidence and convenience.

Don’t see your question here? Our customer service team is always ready to help at [email protected]. At Hardy Footwear, we’re committed to your satisfaction from the first click to the first mile in your new boots.