At Hardy Footwear, we’re committed to getting you the perfect pair of boots or shoes, whether you’re working hard or enjoying casual comfort. Our straightforward shipping and returns policies ensure a smooth experience from order to delivery and beyond.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipping
  • Best for customers who want faster delivery

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipping
  • Economical option for international customers

Note: Delivery times may vary slightly depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.

Our Return Promise

We stand behind our products just like we stand in them – with complete confidence. If your purchase doesn’t meet your expectations, our straightforward returns process will get you back on your feet.

Return Policy Details

  • Returns and exchanges accepted within 15 days of receiving your order
  • All returned items must be:
    • In new, unworn condition (free of scuffs, dirt, or signs of wear)
    • In the original packaging with all tags attached
    • Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Custom or special order work boots (made to your specifications)
  • Items marked as “Final Sale”
  • Products without original packaging or showing signs of wear

How to Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Hardy Footwear Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Product Name: [Product Name] – Size: [Size] – Reason for Return: [Reason] – Preferred Resolution: [Refund/Exchange for (specify size or product)]
I confirm the item is unworn, in original packaging with all tags attached.

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Ship Your Return

Package the item securely with the RMA number clearly visible on the outside of the package. Ship to:

Hardy Footwear Returns
1802 Sugarfoot Lane
Lafayette, US 47901

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

You’ll receive email confirmation when your refund is processed.

Exchanges

For Size Exchanges:

  • Follow the standard return process above
  • In your request email, specify the new size needed
  • We’ll ship the replacement item once we receive your return

For Style Exchanges:

For exchanges to a different style, you’ll be responsible for any price difference.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 3 days of delivery
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Need Help?

Our customer service team is ready to assist with any questions about returns or exchanges.

Contact us at [email protected].